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Social housing

Social housing is long-term rental housing for people on very low to moderate incomes that may be experiencing ‘rental stress’ in the private market. It can be provided by community housing organisations like Hume, the state government or by Aboriginal housing organisations.

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Affordable housing

Affordable housing exists to provide secure and reasonably priced rental options for individuals and families who are earning low to moderate incomes. It helps bridge the gap for those who find private rental housing too expensive but don’t qualify for social housing.

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Crisis housing

If you are facing a housing crisis in New South Wales, there are emergency accommodation options available to support you. These temporary housing solutions provide short-term relief, helping you secure a safe place to stay while you work on longer-term housing plans.

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Disability housing

Specialist Disability Accommodation (SDA) in New South Wales is housing designed specifically for individuals with significant functional impairments or high support needs. It is funded under the National Disability Insurance Scheme (NDIS) and provides options that allow tenants to live more independently while receiving the necessary supports.

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Transitional Housing

Hume Housing offers transitional housing programs designed to assist individuals and families experiencing homelessness or at risk of becoming homeless. These programs provide short-term accommodation and support services to help participants transition into stable, long-term housing.

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Am I eligible?

To qualify for social housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.

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Am I eligible?

To qualify for affordable housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.

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Am I eligible?

To learn more about your options and how to access crisis accommodation, please contact us - we're here to help you during difficult times and ensure you have the support you need.

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Am I eligible?

Eligibility requirements are determined through the NDIS.

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Am I eligible?

To qualify for Transitional Housing you must be experiencing homelessness or are at risk of homelessness. You must also have a Commitment to Finding Long-Term Housing. Read more about the criteria and how to apply here.

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My home

Find everything you need to manage your tenancy at Hume, including how to report a repair, make a payment, submit a complaint, and learn about rent, water charges, and other support services. Click on the quick links for more information.

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Quick links

Request a repair

Our goal is to ensure transparency and help you better understand your rent and water payments, so you feel confident and supported in your tenancy.

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Support service finder

Helps connect you with local services and resources tailored to your specific needs, making it easier to access the support you require.

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Have your circumstances changed? It’s important you let us know. Visit the Change of circumstances page for more information.

Building an inclusive and sustainable future together

Hume’s mission is to actively create and support sustainable and inclusive communities that thrive.

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At a glance

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~5000

total properties

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$100m+

in property development pipeline

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30+ years

What we do

At Hume Community Housing, we don’t just build homes—we create thriving, sustainable communities.

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About us

Find a home

My home

Our communities

Development
& growth

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Your voice

The voice of our customers is a vital driving force in shaping the programs and services we offer

By actively listening to the feedback, needs, and experiences of those we serve, we ensure our efforts are aligned with their expectations and challenges.

We're here to listen, so that you can grow

Engaging with our customers helps us refine our approach, identify areas for improvement, and create solutions that truly make a difference. We believe that the input of our customers is essential in designing services that are relevant, effective, and impactful in improving their lives.

Spaces that allow conversations to flow

We’re passionate about creating spaces that allow you to share your ideas and actively shape the community around you. Come along for a cup of tea, a chat and ultimately have your voice be heard.

Get in touch

If you would like to know more or would like to join one of these groups call us or email us and a team member will contact you.

icon Customer Voice Forum

We believe in the power of community and customer involvement. Our Customer Voice Forum is a dedicated space where you can stay informed about our services and activities, engage in social and community events, and make your voice heard.

The forum offers you the chance to: 

  • Stay informed about Humes services and activities
  • Connect with fellow customers and the Hume team, strengthening your community.
  • Learn about opportunities to get involved in activities that matter to you.
  • Learn about services in the community.
  • Have your voice heard and provide your input.

icon Customer Leadership Group

We value your input and believe in the power of customer-driven change. Our Customer Leadership Group provides a unique platform for customers to engage with us directly, share insights, and help shape the future of our services.
We have two groups – one in Metro and one in Regional. Both meet every two months to:

  • Review our processes and performance
  • Gather valuable customer feedback
  • Identify areas for improvement and solutions to enhance your experience
  • Strengthen transparency and collaboration
  • Involve customers in decision-making, which research shows is key to customer satisfaction.

Your voice matters, and by joining the group, you can directly influence the services that matter most to you.

icon Block Meetings

At Hume Housing, we are committed to fostering strong, connected communities. Our Block Meetings are an opportunity for customers in specific neighbourhoods or complexes to come together and raise concerns, share suggestions, and discuss matters that impact their community.
These meetings offer a chance to:

  • Directly engage with your Housing and Community team about issues that matter to you.
  • Improve communication between Hume Housing and residents, ensuring your voice is heard.
  • Connect with your neighbours and strengthen your local community.
  • We encourage you to attend and contribute to creating a better living environment for all!

icon Hume’s Customer Surveys

Customer satisfaction surveys are vital tools for understanding how well a business meets its customers’ needs and expectations. They provide actionable insights into what customers value, areas for improvement, and emerging trends.
By identifying strengths and addressing weaknesses, Hume Housing can improve service quality and increase overall satisfaction and demonstrate that we are committed to continuous improvement.

It is very important for our customers to provide feedback when asked, as their input plays a crucial role in shaping better experiences and services.

We send a variety of surveys out to our customers throughout the year, by email, SMS and post. The surveys will measure satisfaction, ease, trust with the customer experience that we provide.

You may also be interested in…

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Support service finder

Helps connect you with local services and resources tailored to your specific needs, making it easier to access the support you require.

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Community spaces

Our community spaces are available for hire, providing versatile and welcoming venues for meetings, events, and activities that bring people together.

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Our Communities

aboriginal and torres strait islander flags

Hume Community Housing acknowledges Aboriginal Australians as the original custodians and occupants of this land including the Dharawal, Cabrogal, Gadigal, Wonnarua, Worimi, Awabakal peoples and the Darug Nation whose traditional lands Hume Community Housing operates within. We pay our deep respect to the Elders past and present and acknowledge the long standing relationship that the original custodians continue to have with this country and its peoples.

welcome here logo

We welcome & include LGBTQ+ people. We create positive change in our local community. We celebrate LGBTQ+ diversity.

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