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Social housing

Social housing is long-term rental housing for people on very low to moderate incomes that may be experiencing ‘rental stress’ in the private market. It can be provided by community housing organisations like Hume, the state government or by Aboriginal housing organisations.

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Affordable housing

Affordable housing exists to provide secure and reasonably priced rental options for individuals and families who are earning low to moderate incomes. It helps bridge the gap for those who find private rental housing too expensive but don’t qualify for social housing.

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Crisis housing

If you are facing a housing crisis in New South Wales, there are emergency accommodation options available to support you. These temporary housing solutions provide short-term relief, helping you secure a safe place to stay while you work on longer-term housing plans.

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Disability housing

Specialist Disability Accommodation (SDA) in New South Wales is housing designed specifically for individuals with significant functional impairments or high support needs. It is funded under the National Disability Insurance Scheme (NDIS) and provides options that allow tenants to live more independently while receiving the necessary supports.

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Transitional Housing

Hume Housing offers transitional housing programs designed to assist individuals and families experiencing homelessness or at risk of becoming homeless. These programs provide short-term accommodation and support services to help participants transition into stable, long-term housing.

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Am I eligible?

To qualify for social housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.

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Am I eligible?

To qualify for affordable housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.

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Am I eligible?

To learn more about your options and how to access crisis accommodation, please contact us - we're here to help you during difficult times and ensure you have the support you need.

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Am I eligible?

Eligibility requirements are determined through the NDIS.

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Am I eligible?

To qualify for Transitional Housing you must be experiencing homelessness or are at risk of homelessness. You must also have a Commitment to Finding Long-Term Housing. Read more about the criteria and how to apply here.

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My home

Find everything you need to manage your tenancy at Hume, including how to report a repair, make a payment, submit a complaint, and learn about rent, water charges, and other support services. Click on the quick links for more information.

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Quick links

Request a repair

Our goal is to ensure transparency and help you better understand your rent and water payments, so you feel confident and supported in your tenancy.

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Support service finder

Helps connect you with local services and resources tailored to your specific needs, making it easier to access the support you require.

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Have your circumstances changed? It’s important you let us know. Visit the Change of circumstances page for more information.

Building an inclusive and sustainable future together

Hume’s mission is to actively create and support sustainable and inclusive communities that thrive.

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At a glance

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~5000

total properties

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$100m+

in property development pipeline

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30+ years

What we do

At Hume Community Housing, we don’t just build homes—we create thriving, sustainable communities.

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Who we are

More than just a housing provider, we help people build their futures

We’re a not-for-profit community housing provider, dedicated to creating homes and opportunities for people across New South Wales. We offer a full range of housing solutions – from crisis accommodation and social housing to affordable homes and specialist disability accommodation.

Our approach is holistic, providing tailored support services, tenancy assistance, and pathways to independence. We work closely with partners to build and manage high-quality homes, ensuring long-term solutions for those who need them most.

How do we do it?

By putting people first, working alongside communities, and ensuring that every person we support gets more than just a house - they get a home.

We are united by a shared sense of purpose

Our board, executive team, and staff exemplify steadfast professionalism, coming together to make a meaningful impact on our community today while building a lasting legacy for the future. 

The Hume team is a dedicated group of experienced professionals serving 27 Local Government areas across NSW.

Our tenancy, assets, and customer experience teams work together to provide customer-focused services to over 9,000 customers from Fairfield to Port Stephens.

We are committed to ensuring our customers live in safe, secure homes, feel connected to their communities, and have access to the support they need to achieve their personal goals.

The Board

The Hume Board is a team of dedicated professionals focused on oversight and shaping the future of the organisation, addressing the housing crisis, and ensuring the continued growth of vibrant, cohesive communities.

card thumbnail True Swain
Chair

JD, MBA, M. Pro Dev, B. CPM, GAICD

Member, Property and Investment Committee

Member, People and Culture Committee

Elected to the Hume Housing Board in March 2014, and appointed Chair in November 2023.

True is an experienced senior executive and director with deep expertise in property development, project management, risk mitigation, corporate governance and business strategy across both public and private sectors.

His property development capability spans the full lifecycle – master planning, feasibility, business case development, site identification, innovative design, authority approvals, procurement, delivery management and asset lifecycle oversight. This expertise has been applied across diverse property portfolios nationwide, driving organisational growth and strategic outcomes.

True’s extensive qualifications include a Juris Doctor of Law, Master of Business Administration, Master of Property Development, Graduate Certificate in Commercial Arbitration, Bachelor of Construction Project Management and completion of the Australian Institute of Company Directors course.

Elected to the Hume Housing Board in March 2014, and appointed Chair in November 2023, True is passionate about delivering sustainable homes and services that enable Hume Housing’s customers to thrive.

card thumbnail Phillip Hepburn
Deputy Chair

B Ec, LLB, LLM, Grad Dip Company Secretarial Practice

Chair, Governance, Audit and Risk Committee

Member, Property and Investment Committee

Phillip brings extensive experience in legal, governance and compliance, with a strong background in advising boards on complex regulatory and commercial matters. He previously served as General Counsel and Group Secretary at Stockland, where he provided strategic legal and commercial advice on acquisitions, property development and capital management activities.

With management experience across property, banking, retail and agriculture, Phillip is also a mentor to senior executives and has a strong interest in governance, risk and compliance.

Phillip joined the Hume Housing Board in February 2016 and was appointed Deputy Chair in December 2021.

card thumbnail Jayson Bricknell
Director

B Ec., GAICD

Chair, Customer and Impact Committee

Member, Governance Audit and Risk Committee

Jayson is an experienced financial services executive with broad expertise across customer experience, program and project management, stakeholder engagement, transformation programs, operational performance and strategy execution, including mergers and acquisitions.

His career includes senior roles at Westpac/BT Financial Group, Macquarie Bank, Arthur Andersen & Co and PwC, along with consulting at Third Horizon. After three years in the social sector, he has recently returned to financial services.

Jayson was elected to the Hume Housing Board in March 2017.

card thumbnail Jeff Cummings
Director

B Bus, FAICD

Chair, Property and Investment Committee

Member, Customer and Impact Committee

Jeff has more than 25 years’ experience in the property industry as a senior executive, director and consultant. For the past two decades, through his advisory business The Urban Partnership, he has provided strategic advice on residential land development and housing to both government and private sector organisations. He has served as a Non-executive Director of Devine Limited, Sekisui House Australia and Nordcon Pty Ltd, and is currently a Director of UPA, NSW, a leading aged care and retirement services provider. Jeff is also Deputy Chair of SEIROS Limited, a not-for-profit research organisation, and has been extensively involved in voluntary humanitarian work across the South Pacific.

Jeff was elected to the Hume Housing Board in February 2022.

card thumbnail The Hon. Robyn Parker
Director

GAICD, JP

Chair, People and Culture Committee

Member, Customer and Impact Committee

Robyn has dedicated her career to supporting and strengthening individuals, families and communities. With over 32 years of public sector experience, she has held roles in Child and Family Services, as a TAFE teacher, and as CEO of Ageing and Disability Services.

She served 12 years in the NSW Parliament, including four years as the Member for Maitland and as NSW Minister for the Environment and Minister for Heritage (2011–2014). Since leaving politics, Robyn has held non-executive director roles across environmental, education and for-purpose organisations.

Robyn was elected to the Hume Board in February 2019.

card thumbnail The Hon. Nathan Rees
Director

Member, Governance, Audit and Risk Committee

Member, People and Culture Committee

Nathan has lived and worked in Western Sydney for 50 years and brings nearly three decades of experience in public administration. He began his career as a horticulturist before completing an Honours degree in English Literature at Sydney University.

Nathan served in the NSW Parliament from 2007 to 2015, holding positions including Premier of NSW, Minister for Water, Minister for the Arts, Minister for the Central Coast and Minister for Emergency Services. He remains passionate about western Sydney and advancing social justice.

Nathan joined the Hume Board in February 2017.

card thumbnail Tamara Williams
Director

Member, Governance Audit and Risk Committee

Member, Property and Investment Committee

Tamara Williams is an experienced investment and property executive with a career spanning private equity, funds management and social infrastructure. She has held senior roles leading strategy, acquisitions and asset management across portfolios that include retirement villages, land lease communities, key worker and residential housing.

Tamara brings a strong focus on commercial discipline combined with a genuine commitment to positive social impact. She has extensive experience working with institutional investors and operating companies to structure and deliver complex housing projects, including regeneration, seniors living and affordable housing initiatives, with a clear emphasis on long-term sustainability and customer outcomes.

Passionate about ensuring people have access to safe, secure and high-quality homes, Tamara is particularly interested in partnership models that unlock new supply while preserving affordability and choice for customers. She is committed to supporting Hume to grow its impact and to create inclusive communities where people can build stable, thriving future

Tamara joined the Hume Board in December 2025.

Our Executive Team

Hume’s Executive Team provides strong leadership and strategic direction, ensuring the organisation operates effectively and delivers on its commitment to the communities it serves.

card thumbnail Brad Braithwaite
Chief Executive Officer

Brad joined Hume as Chief Executive Officer in May 2023. Brad is an optimistic and purpose-driven CEO and Non-Executive Director with over 15 years’ experience managing large and diverse teams across the community services, community housing, university, seniors living and health insurance sectors.

Prior to joining Hume, Brad was Interim CEO at Anglicare NSW West, NSW South and ACT having previously been the Deputy CEO for four years. Prior to joining Anglicare, Brad was the Deputy CEO at Argyle Community Housing after nearly a decade in various executive roles at the University of Wollongong, including Director of Strategic Initiatives.

Brad holds a deep passion for serving those less fortunate and believes that a healthy society requires those with means to walk along side and support those without.

Brad has completed post graduate studies in management, having completed an MBA in Social Impact at the Australian Graduate School of Management, UNSW.

Brad has a focus on commerciality and on creating value for our customers, communities, investors, partners, and employees as well as a strong appetite to deliver on Hume’s strategic growth pillar. He has spent much of his 20+ year executive career identifying and implementing successful growth strategies, and brings to Hume the experience, skills, and entrepreneurial thinking to drive our growth agenda.

card thumbnail Cassandra Mathews
Chief Corporate Officer

Cassandra joined Hume as Chief Corporate Officer in April 2026.  Cassandra Mathews is a senior executive and non‑executive director with experience across the not‑for‑profit sector, including social and affordable housing, aged care, health, and education sectors, complemented by a strong commercial and governance background. She has held Chief Executive and Chief Financial Officer roles, leading large, complex organisations through transformation, growth, and heightened regulatory and community expectations.

Cassandra has overseen financial and operational functions across home care, village operations, social and affordable housing, and healthcare services. In these roles, she has managed multi‑site service delivery, site expansions, and greenfield developments. She has led change and transformation programs, implemented new operating models, and embedded performance, compliance, and customer‑centred cultures.

As a non‑executive director, Cassandra provides strategic, financial, and risk oversight across a range of sectors, supporting organisations through capital development and periods of growth. Earlier in her career, she was a partner in a restructuring and advisory practice, working as a formal appointee to stabilise, restructure, and divest large and complex organisations, developing strong commercial judgement and governance discipline.

Cassandra is a Chartered Accountant, a Member of the Australian Institute of Company Directors, and holds a Master of Leadership and a Bachelor of Business.

card thumbnail Dan Lincoln
Chief Housing Officer

BA(Hons) Political Science, MSc Conflict, Security and Development, PGCert Local Government Management

Dan joined Hume as a Senior Development Manager in August 2022 and became Head of Development and Growth in September 2023. His career in property development spans 13 years, in both the UK and Australia. He is driven by a firm belief that safe and secure housing is a fundamental human right. Through residential development, Dan strives tocreate a lasting legacy for the communities he works in.

Since relocating to Australia in 2017, Dan has worked exclusively in the social and affordable housing sector. He led the rezoning and commercial finalisation of a mixed tenure project in western Sydney that delivered over 3,500 new homes for NSW LAHC. He then became LAHC’s Development Director, southern Sydney. He was responsible for strategic leadership, with a portfolio of 45+ mixed tenure projects across the development lifecycle, delivering 1,200+ new social housing dwellings. At Hume Dan leads our growth strategy, creating more opportunities for people to prosper.

card thumbnail Dayanthi Panabokke
Company Secretary

LL.M., LL.B., Attorney at Law (Sri Lanka)
Dayanthi functions as the company secretary for Hume Group. She is a senior legal and corporate governance professional and company director with extensive experience across commercial, corporate and securities law, regulatory compliance and policy development. She has worked in both private practice and senior in-house and regulatory roles across Sri Lanka, Bahrain and Australia including with listed companies, financial markets regulators and law firms. Dayanthi specialises in governance, stakeholder management, contractual negotiations and regulatory strategy. She has advised boards and senior executives on risk, compliance and operational reform. As a non-executive director in different sectors, Dayanthi provides oversight over strategy, risk, legal and compliance matters.
She holds a Master of Laws in commercial and corporate law from the University of London, a Bachelor of Laws from the University of Colombo, is an Attorney at Law registered in Sri Lanka and company secretary.

card thumbnail Laura Pollard
Chief Customer Officer

Bachelor of Media & Communications

Laura started with Hume as our Business Transformation Program Manager, before transitioning to Head of Transformation, Strategy and Engagement in September 2023. She brings 13 years of experience, working across Australia, Singapore (covering 14 APAC markets) and Switzerland (142 global markets).

Laura began her career in digital strategy; specialising in driving performance-based outcomes, and leading transformation programs for Australian and global organisations such as NRMA, Bupa, Mars, Expedia and Bayer. Prior to Hume, Laura played a pivotal role in leading the Customer Experience (CX) transformation for global pharmaceutical
company, Roche. Her work focused on improving patient outcomes through innovation in people, processes and technology (including AI).

Patron Member

Our patron member plays a key role in guiding our governance, providing valuable insights and perspectives to help shape our direction and decisions.

Robert Vine

Dip.Mngmt, Grad Dip. HR, MAICD

Robert Vine has served 15 years on the Hume Board including a two-year spell as Chairman before being appointed again to the Director position in 2012 after a three year break. Robert has been involved in non-profit management since 1972 culminating in retirement as CEO of one of the state’s largest groups of co-operative housing societies.

With tertiary qualifications in management, human resource planning, accounting and financial management, Robert brings to Hume an all-round raft of experience. Still serving on the NSW Government Co-operatives Advisory Board, he is actively involved in the provision of affordable housing.

Lifetime Members

Hume’s lifetime members, both past and present, have left a lasting legacy of expertise and support, helping to uphold the organisation’s values and contribute to its long-term success.

Larraine Eddy

Larraine was inducted as the first Hume Lifetime Member on October 20, 2021.

Robert Vine

Robert was inducted as a Hume Lifetime Member on November 9, 2021.

Pat Martin OAM

Pat was inducted as a Hume Lifetime Member on November 9, 2021.

Hume’s governance framework

Ensures effective, sustainable, and accountable operations while driving continuous improvement by:

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Ensuring services and infrastructure are delivered reliably, efficiently, and effectively, meeting the appropriate quality levels for customers and stakeholders

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Maintaining Hume’s solvency and ensuring compliance with all legislative, financial, ethical, and contractual obligations

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Fostering corporate awareness as a shared responsibility among directors, management, and employees to uphold Hume’s values and objectives

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Identifying the resources and operational capabilities needed to implement effective corporate governance processes aligned with best practices

Through these robust mechanisms and a transparent approach to decision-making, the Board instils confidence in current and future stakeholders by governing to the highest standards.

Hume Group Charter

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aboriginal and torres strait islander flags

Hume Community Housing acknowledges Aboriginal Australians as the original custodians and occupants of this land including the Dharawal, Cabrogal, Gadigal, Wonnarua, Worimi, Awabakal peoples and the Darug Nation whose traditional lands Hume Community Housing operates within. We pay our deep respect to the Elders past and present and acknowledge the long standing relationship that the original custodians continue to have with this country and its peoples.

welcome here logo

We welcome & include LGBTQ+ people. We create positive change in our local community. We celebrate LGBTQ+ diversity.

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