Social housing is long-term rental housing for people on very low to moderate incomes that may be experiencing ‘rental stress’ in the private market. It can be provided by community housing organisations like Hume, the state government or by Aboriginal housing organisations.
Visit sectionAffordable housing exists to provide secure and reasonably priced rental options for individuals and families who are earning low to moderate incomes. It helps bridge the gap for those who find private rental housing too expensive but don’t qualify for social housing.
Visit sectionIf you are facing a housing crisis in New South Wales, there are emergency accommodation options available to support you. These temporary housing solutions provide short-term relief, helping you secure a safe place to stay while you work on longer-term housing plans.
Visit sectionSpecialist Disability Accommodation (SDA) in New South Wales is housing designed specifically for individuals with significant functional impairments or high support needs. It is funded under the National Disability Insurance Scheme (NDIS) and provides options that allow tenants to live more independently while receiving the necessary supports.
Visit sectionHume Housing offers transitional housing programs designed to assist individuals and families experiencing homelessness or at risk of becoming homeless. These programs provide short-term accommodation and support services to help participants transition into stable, long-term housing.
Visit sectionTo qualify for social housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.
Learn moreTo qualify for affordable housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.
Learn moreTo learn more about your options and how to access crisis accommodation, please contact us - we're here to help you during difficult times and ensure you have the support you need.
Learn moreEligibility requirements are determined through the NDIS.
Learn moreTo qualify for Transitional Housing you must be experiencing homelessness or are at risk of homelessness. You must also have a Commitment to Finding Long-Term Housing. Read more about the criteria and how to apply here.
Find out moreFind everything you need to manage your tenancy at Hume, including how to report a repair, make a payment, submit a complaint, and learn about rent, water charges, and other support services. Click on the quick links for more information.
Visit sectionOur goal is to ensure transparency and help you better understand your rent and water payments, so you feel confident and supported in your tenancy.
Read moreHelps connect you with local services and resources tailored to your specific needs, making it easier to access the support you require.
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Have your circumstances changed? It’s important you let us know. Visit the Change of circumstances page for more information.
Hume’s mission is to actively create and support sustainable and inclusive communities that thrive.
Visit sectiontotal properties
in property development pipeline
At Hume Community Housing, we don’t just build homes—we create thriving, sustainable communities.
Read moreOur friendly customer service team is always available to discuss any concerns you may have about your payments and can guide you toward helpful financial resources or support programs.
HumePAY is a secure, easy-to-use online portal for paying your rent, water, and bond bills. View your outstanding balances and make payments anytime, from anywhere.
Pay with HumePayCentrepay
Centrepay is a voluntary payment option for Centrelink customers, allowing you to set up regular deductions from your Centrelink payments.
Visit servicesaustralia.gov.au/centrepay to learn how to set up your deductions.
Use Hume’s CRN: 555014310J when setting up.
Alternatively, you can have Hume set up Centrepay for you by calling us on 1800 004 300
BPAY
BPAY is a secure and convenient way to pay your rent and water bills through online, mobile, or telephone banking.
You can pay from any account and schedule one-off or recurring payments on your preferred date.
Be sure to have sufficient funds in your account for scheduled payments.
Find the BPAY logo on your water bill for the Biller Code and Reference Number.
To pay rent via BPAY, contact our Customer Service Centre at 1800 004 300.
Over the phone
If you prefer to make a payment over the phone, you can call us at 1800 004 300. One of our friendly team members will assist you with processing the payment using your debit card.
Let us know if you need help with any of these options.
If you are having trouble paying your rent, please contact us for advice, support, and referrals to brokerage services that may be able to help. Our team can discuss flexible payment arrangements and help create a manageable plan tailored to your situation.
Don’t wait—reach out to us so we can support you in staying on track with your housing needs.
My home
Hume Community Housing acknowledges Aboriginal Australians as the original custodians and occupants of this land including the Dharawal, Cabrogal, Gadigal, Wonnarua, Worimi, Awabakal peoples and the Darug Nation whose traditional lands Hume Community Housing operates within. We pay our deep respect to the Elders past and present and acknowledge the long standing relationship that the original custodians continue to have with this country and its peoples.
We welcome & include LGBTQ+ people. We create positive change in our local community. We celebrate LGBTQ+ diversity.