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Social housing

Social housing is long-term rental housing for people on very low to moderate incomes that may be experiencing ‘rental stress’ in the private market. It can be provided by community housing organisations like Hume, the state government or by Aboriginal housing organisations.

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Affordable housing

Affordable housing exists to provide secure and reasonably priced rental options for individuals and families who are earning low to moderate incomes. It helps bridge the gap for those who find private rental housing too expensive but don’t qualify for social housing.

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Crisis housing

If you are facing a housing crisis in New South Wales, there are emergency accommodation options available to support you. These temporary housing solutions provide short-term relief, helping you secure a safe place to stay while you work on longer-term housing plans.

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Disability housing

Specialist Disability Accommodation (SDA) in New South Wales is housing designed specifically for individuals with significant functional impairments or high support needs. It is funded under the National Disability Insurance Scheme (NDIS) and provides options that allow tenants to live more independently while receiving the necessary supports.

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Transitional Housing

Hume Housing offers transitional housing programs designed to assist individuals and families experiencing homelessness or at risk of becoming homeless. These programs provide short-term accommodation and support services to help participants transition into stable, long-term housing.

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Am I eligible?

To qualify for social housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.

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Am I eligible?

To qualify for affordable housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.

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Am I eligible?

To learn more about your options and how to access crisis accommodation, please contact us - we're here to help you during difficult times and ensure you have the support you need.

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Am I eligible?

Eligibility requirements are determined through the NDIS.

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Am I eligible?

To qualify for Transitional Housing you must be experiencing homelessness or are at risk of homelessness. You must also have a Commitment to Finding Long-Term Housing. Read more about the criteria and how to apply here.

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My home

Find everything you need to manage your tenancy at Hume, including how to report a repair, make a payment, submit a complaint, and learn about rent, water charges, and other support services. Click on the quick links for more information.

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Quick links

Request a repair

Our goal is to ensure transparency and help you better understand your rent and water payments, so you feel confident and supported in your tenancy.

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Support service finder

Helps connect you with local services and resources tailored to your specific needs, making it easier to access the support you require.

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Have your circumstances changed? It’s important you let us know. Visit the Change of circumstances page for more information.

Building an inclusive and sustainable future together

Hume’s mission is to actively create and support sustainable and inclusive communities that thrive.

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At a glance

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~5000

total properties

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$100m+

in property development pipeline

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30+ years

What we do

At Hume Community Housing, we don’t just build homes—we create thriving, sustainable communities.

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Get in touch

We’re here to help

Whether you’re looking for housing support, want to provide feedback, or have general enquiries, our team is ready to assist you. Please use the contact details below or submit your request through our online form.

General Enquiries

For all general enquiries, reach out to us at:
Phone: 1800 004 300
Email: hume@humehousing.com.au
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding public holidays)

Media Enquiries

For all media enquiries, contact:
Meagan Prabhakar
Phone: 0491 130 052
Email: meagan.prabhakar@humehousing.com.au

Get in Touch Online

Complete our secure online form, and we’ll respond within 2 business days.

Emergency Repairs

If you require emergency repairs outside of office hours, please call:

Emergency Maintenance Line: 1800 004 300

Examples of emergency repairs include:

  • No electricity or water supply
  • Severe plumbing issues (e.g., burst pipes)
  • Significant damage causing safety risks

For non-urgent repairs, please submit a Maintenance Request Form.

Compliments, complaints and appeals

Your feedback helps us improve. If you’d like to share your experience or make a complaint, please visit our compliments, complaints and appeals page or call our customer service team at 1800 004 300.

Accessibility Support

We strive to make our services accessible to everyone. If you need assistance due to language or accessibility requirements, please contact us to arrange interpreter services or other accommodations.

Translating and Interpreting Services (TIS) 131 450.
You can call TIS to get a translator and ask them to call Hume on 1800 004 300″

National Relay Service
Voice Relay on 1300 555 727 or for Speak and Read Services (TTY) 1800 555 677

Visit us

We welcome visitors in our local offices.

Fairfield

Maitland

Raymond Terrrace

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Hume Community Housing acknowledges Aboriginal Australians as the original custodians and occupants of this land including the Dharawal, Cabrogal, Gadigal, Wonnarua, Worimi, Awabakal peoples and the Darug Nation whose traditional lands Hume Community Housing operates within. We pay our deep respect to the Elders past and present and acknowledge the long standing relationship that the original custodians continue to have with this country and its peoples.

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We welcome & include LGBTQ+ people. We create positive change in our local community. We celebrate LGBTQ+ diversity.

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