We truly appreciate the time you take to get involved and express your thoughts. Your voice matters, and by sharing your experiences, you’re helping us grow and enhance our services for everyone.
Complaints
Let us know if something isn’t working or could be better.
Appeals
Share concerns about decisions we’ve made and request a review.
Compliments
Celebrate our team or programs when they’ve made a positive impact.
You can submit a complaint or appeal:
If you need assistance, you can contact the Translating and Interpreting Service (TIS) on 131 450, who can call Hume on 1800 004 300 to register your feedback and provide you with a reference number
What is the difference between a complaint and an appeal?
Who can make a complaint?
What is the timeframe for resolving complaints or appeals?
Can I get help with my appeal or complaint outside of Hume Housing?
At Hume, we sometimes receive reports about behaviour that may violate the Residential Tenancies Act 2010 or be seen as anti-social to individuals or the wider community. These complaints are reviewed and managed according to our Anti-social behaviour Policy and procedure and have different timeframes for contact and resolution.
We assess anti-social behaviour based on the seriousness of the situation.
We’re always here to listen and help you with any concerns you may have. If you’re unsure whether it’s a complaint, feel free to reach out and we’ll guide you through the process.
FEEDBACK FORMHume Housing offers a range of resources to help you manage your tenancy, including fact sheets, policies, and easy-read information.
Need to report a repair? Contact us as soon as possible. We’ll guide you through the process and arrange for the necessary repairs to be completed.
My home
Hume Community Housing acknowledges Aboriginal Australians as the original custodians and occupants of this land including the Dharawal, Cabrogal, Gadigal, Wonnarua, Worimi, Awabakal peoples and the Darug Nation whose traditional lands Hume Community Housing operates within. We pay our deep respect to the Elders past and present and acknowledge the long standing relationship that the original custodians continue to have with this country and its peoples.
We welcome & include LGBTQ+ people. We create positive change in our local community. We celebrate LGBTQ+ diversity.