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Compliments, complaints and appeals

At Hume Housing, your feedback is essential in helping us improve

We encourage you to share your experiences with us, whether through compliments, complaints, or appeals. Your feedback is invaluable in helping us improve and serve you better.

We truly appreciate the time you take to get involved and express your thoughts. Your voice matters, and by sharing your experiences, you’re helping us grow and enhance our services for everyone.

What sort of feedback do we receive?

How do I submit a complaint?

You can submit a complaint or appeal:

If you need assistance, you can contact the Translating and Interpreting Service (TIS) on 131 450, who can call Hume on 1800 004 300 to register your feedback and provide you with a reference number

Frequently asked questions

What is the difference between a complaint and an appeal?

Who can make a complaint?

What is the timeframe for resolving complaints or appeals?

Can I get help with my appeal or complaint outside of Hume Housing?

When is a complaint not a complaint?

A complaint is not considered a complaint when it is a request for information, general feedback, a suggestion for improvement, or an issue that is immediately addressed and resolved.

At Hume, we sometimes receive reports about behaviour that may violate the Residential Tenancies Act 2010 or be seen as anti-social to individuals or the wider community. These complaints are reviewed and managed according to our Anti-social behaviour Policy and procedure and have different timeframes for contact and resolution.

We assess anti-social behaviour based on the seriousness of the situation.

We’re always here to listen and help you with any concerns you may have. If you’re unsure whether it’s a complaint, feel free to reach out and we’ll guide you through the process.

FEEDBACK FORM

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