Social housing is long-term rental housing for people on very low to moderate incomes that may be experiencing ‘rental stress’ in the private market. It can be provided by community housing organisations like Hume, the state government or by Aboriginal housing organisations.
Visit sectionAffordable housing exists to provide secure and reasonably priced rental options for individuals and families who are earning low to moderate incomes. It helps bridge the gap for those who find private rental housing too expensive but don’t qualify for social housing.
Visit sectionIf you are facing a housing crisis in New South Wales, there are emergency accommodation options available to support you. These temporary housing solutions provide short-term relief, helping you secure a safe place to stay while you work on longer-term housing plans.
Visit sectionSpecialist Disability Accommodation (SDA) in New South Wales is housing designed specifically for individuals with significant functional impairments or high support needs. It is funded under the National Disability Insurance Scheme (NDIS) and provides options that allow tenants to live more independently while receiving the necessary supports.
Visit sectionHume Housing offers transitional housing programs designed to assist individuals and families experiencing homelessness or at risk of becoming homeless. These programs provide short-term accommodation and support services to help participants transition into stable, long-term housing.
Visit sectionTo qualify for social housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.
Learn moreTo qualify for affordable housing, you must meet the eligibility requirements set by the NSW Government. Read more about criteria, how to apply and other details here.
Learn moreTo learn more about your options and how to access crisis accommodation, please contact us - we're here to help you during difficult times and ensure you have the support you need.
Learn moreEligibility requirements are determined through the NDIS.
Learn moreTo qualify for Transitional Housing you must be experiencing homelessness or are at risk of homelessness. You must also have a Commitment to Finding Long-Term Housing. Read more about the criteria and how to apply here.
Find out moreFind everything you need to manage your tenancy at Hume, including how to report a repair, make a payment, submit a complaint, and learn about rent, water charges, and other support services. Click on the quick links for more information.
Visit sectionOur goal is to ensure transparency and help you better understand your rent and water payments, so you feel confident and supported in your tenancy.
Read moreHelps connect you with local services and resources tailored to your specific needs, making it easier to access the support you require.
Read more
Have your circumstances changed? It’s important you let us know. Visit the Change of circumstances page for more information.
Hume’s mission is to actively create and support sustainable and inclusive communities that thrive.
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At Hume Community Housing, we don’t just build homes—we create thriving, sustainable communities.
Read moreOur approach is holistic, providing tailored support services, tenancy assistance, and pathways to independence. We work closely with partners to build and manage high-quality homes, ensuring long-term solutions for those who need them most.
By putting people first, working alongside communities, and ensuring that every person we support gets more than just a house - they get a home.
Our tenancy, assets, and customer experience teams work together to provide customer-focused services to over 9,000 customers from Fairfield to Port Stephens.
We are committed to ensuring our customers live in safe, secure homes, feel connected to their communities, and have access to the support they need to achieve their personal goals.
The Hume Board is a team of dedicated professionals focused on oversight and shaping the future of the organisation, addressing the housing crisis, and ensuring the continued growth of vibrant, cohesive communities.
True Swain
Chairperson
Roles: Member of Growth, Development and Sustainability Committee, Member of Governance, Audit and Risk Committee and Member of People and Culture Committee.
M. Pro Dev, B. CPM
As an experienced senior executive manager and director, True possesses extensive expertise in professional property development, project management, risk mitigation, corporate governance, and business acumen, spanning both the public and private sectors.
True’s capability in property development encompasses the entire spectrum of the development lifecycle: master planning, development feasibility, business case, site identification, conception of innovative property development outcomes, authority approvals, procurement, delivery management, and the holistic oversight of property asset lifecycles. This invaluable experience has been effectively employed across an array of diversified property portfolios across Australia, and was instrumental in propelling these organisations towards their growth and strategic objectives.
His professional experience is complemented by his broad tertiary qualifications. True was elected to the Hume Board in March 2014 and is passionate about the provision of sustainable homes and services that will enable Hume’s customers to thrive.
Phillip Hepburn
Deputy Chair
Roles: Chair of Governance, Audit and Risk Committee, Member of Growth, Development, and Sustainability Committee. B EC, LLB, LLM, Grad Dip Company Secretarial Practice
Phillip has extensive experience in setting up legal, governance and compliance functions, advising boards on all aspects of legal and compliance issues. Phillip was previously General Counsel and Group Secretary at Stockland where his role also included providing commercial and legal advice on business and property acquisitions and sales, and on all aspects of property development and capital management activities undertaken by the organisation.
Phillip has extensive experience in management across the property, banking, retail and agricultural sectors and has also acted as a mentor to senior executives. Phillip has a strong interest in the areas of Board governance, risk and compliance. Phillip was elected to the Hume Board in February 2016.
The Hon. Robyn Parker
Director
Roles: Chair of People and Culture Committee and member of Customer Experience Committee. GAICD, JP
Throughout her life, Robyn Parker has worked to support, develop and strengthen individuals, families and communities. Robyn has over 32 years of public sector experience which included roles in Child and Family Services, as a TAFE teacher and as CEO of Ageing and Disability Services. Robyn served in the NSW Parliament for twelve years, first as a Member of the Legislative Council, followed by four years as the Member for Maitland. Robyn chaired many parliamentary inquiries and was the NSW Minister for the Environment and Minister for Heritage (2011–14).
Since leaving politics, Robyn has been appointed as a non-executive Director to a number of environment, education and for-purpose organisations. She is currently Deputy Chair of the NSW Heritage Council. Robyn was elected to the Hume Board in February 2019.
The Hon. Nathan Rees
Director
Roles: Member of Governance, Audit and Risk Committee, Member of Customer Experience Committee. BA (Hons)
Nathan Rees has lived his life in Western Sydney and has 28 years’ experience in public administration. After completing a horticulture apprenticeship, he undertook an Honours degree in English Literature at Sydney University.
Nathan served in the NSW parliament from 2007–15, including as Premier of NSW, Minister for Water, Minister for the Arts, Minister for the Central Coast and Minister for Emergency Services. He was the member for the Western Sydney seat of Toongabbie. He has a passion for Western Sydney and social justice. Nathan was elected to the Hume Board in February 2017.
Jeff Cummings
Director
Roles: Chair of Growth, Development and Sustainability Committee, Member of People and Culture Committee. B Bus, FAICD
Jeff has been in the property industry for over 31 years as a senior executive and director. For the past 21 years he has been self-employed as a consultant and strategic advisor to both government agencies (Landcom and NSW Department of Health) and corporate entities – public and private. His principal activities have been in residential land development and housing. He has been a non-Executive Director of Devine Limited, Sekisui House Australia Holdings Pty Ltd, Nordcon Pty Ltd, and is the principal of The Urban Partnership.
Jeff has also had extensive involvement in voluntary humanitarian work throughout Papua New Guinea and New Zealand and is currently the Deputy Chairman of SEIROS Limited, a not-for-profit research organisation. Jeff was elected to the Hume Board in February 2022.
Jayson Bricknell
Director
Roles: Chair of Customer Experience Committee, Member of People and Culture Committee. B Ec, GAICD.
As an experienced financial services executive, Jayson built up broad business experience across a number of disciplines. He has specific expertise and a proven track record in customer experience, program and project management for system deliveries, stakeholder engagement, transformation programs, operational performance improvement, growth and strategy definition and execution (including mergers and acquisitions).
His experience includes ten years with Westpac/BT Financial Group, two years with Third Horizon Consulting, 15 years with Macquarie Bank and seven years with Arthur Andersen and Co and PricewaterhouseCoopers. Jayson is currently working in the social sector with a leading charity and he coaches/mentors social enterprises.
Jayson was elected to the Hume Board in March 2017.
Hume’s Executive Team provides strong leadership and strategic direction, ensuring the organisation operates effectively and delivers on its commitment to the communities it serves.
Brad Braithwaite
Chief Executive Officer
Brad joined Hume as Chief Executive Officer in May 2023. Brad is an optimistic and purpose-driven CEO and Non-Executive Director with over 15 years’ experience managing large and diverse teams across the community services, community housing, university, seniors living and health insurance sectors.
Prior to joining Hume, Brad was Interim CEO at Anglicare NSW West, NSW South and ACT having previously been the Deputy CEO for four years. Prior to joining Anglicare, Brad was the Deputy CEO at Argyle Community Housing after nearly a decade in various executive roles at the University of Wollongong, including Director of Strategic Initiatives.
Brad holds a deep passion for serving those less fortunate and believes that a healthy society requires those with means to walk along side and support those without.
Brad has completed post graduate studies in management, having completed an MBA in Social Impact at the Australian Graduate School of Management, UNSW.
Brad has a focus on commerciality and on creating value for our customers, communities, investors, partners, and employees as well as a strong appetite to deliver on Hume’s strategic growth pillar. He has spent much of his 20+ year executive career identifying and implementing successful growth strategies, and brings to Hume the experience, skills, and entrepreneurial thinking to drive our growth agenda.
Sean Parker
Chief Financial Officer
Sean joined Hume as the Chief Financial Officer and Company Secretary in 2018. Sean has more than 20 years’ experience in senior management, including CFO roles for two publicly listed companies.
He has strong finance and risk management skills and recent experience includes strategy and business development responsibilities with a positive impact on stakeholder impact. He is experienced in property funds management and was responsible for large scale financing as well as mergers and acquisitions. He was also responsible for acquisition and development of childcare centres as part of a senior management role with a premium childcare provider.
Sean was elected to the Tharawal Housing Aboriginal Corporation Board in September 2019. Sean is also Chairman of the Board of Gowrie NSW, a leading provider in early learning.
Sean has led Hume’s business continuity planning team in responding to the NSW bushfires and COVID-19 pandemic.
Victor Prasad
Chief Operating Officer
Victor’s expertise across operations and complex organisational change are integral to Hume’s on-going success. He joined us in 2021, initially as Hume’s Executive Manager – Customer Experience. In 2022 he was appointed the additional portfolio as Executive for Hume’s Assets Division. In May 2023 Victor was promoted to the role of Hume’s Chief Operating Officer.
Victor brings to Hume a proven track record of executive level positions across a range of sectors including energy and water. Prior to joining Hume, Victor held executive roles at Hunter Water – a large scale utility provider servicing over half a million customers. Victor has demonstrated commercial and operational experience gained across the Asia Pacific region in the areas of customer service & experience, land development, infrastructure delivery, construction management, community engagement stakeholder and operational management,
Victor is passionate about building inclusive communities where customers facing adversity have opportunities to prosper. His experience leading complex transformation programs and equipping organisations with both the strategic focus and operational capacity to deliver outstanding results has been put to good use at Hume. Victor has successfully implemented Hume’s first Customer Experience strategy, ensuring customer experience at Hume is now a key differentiator and quality indicator setting new benchmarks for the sector.
Victor holds a Bachelor of Civil Engineering with Honours from the University of Canterbury (NZ), a Post Graduate Diploma of Project Management from Deakin University and is a Member of the Australian Institute of Company Directors. Victor is an Executive Member of the Maitland Business Chamber and holds key relationships across the Community Housing Sector and with senior leaders within government.
Laura Pollard
Head of Transformation, Strategy and Engagement
Bachelor of Media & Communications
Laura started with Hume as our Business Transformation Program Manager, before transitioning to Head of Transformation, Strategy and Engagement in September 2023. She brings 13 years of experience, working across Australia, Singapore (covering 14 APAC markets) and Switzerland (142 global markets).
Laura began her career in digital strategy; specialising in driving performance-based outcomes, and leading transformation programs for Australian and global organisations such as NRMA, Bupa, Mars, Expedia and Bayer. Prior to Hume, Laura played a pivotal role in leading the Customer Experience (CX) transformation for global pharmaceutical
company, Roche. Her work focused on improving patient outcomes through innovation in people, processes and technology (including AI).
Dan Lincoln
Head of Development and Growth
BA(Hons) Political Science, MSc Conflict, Security and Development, PGCert Local Government Management
Dan joined Hume as a Senior Development Manager in August 2022 and became Head of Development and Growth in September 2023. His career in property development spans 13 years, in both the UK and Australia. He is driven by a firm belief that safe and secure housing is a fundamental human right. Through residential development, Dan strives tocreate a lasting legacy for the communities he works in.
Since relocating to Australia in 2017, Dan has worked exclusively in the social and affordable housing sector. He led the rezoning and commercial finalisation of a mixed tenure project in western Sydney that delivered over 3,500 new homes for NSW LAHC. He then became LAHC’s Development Director, southern Sydney. He was responsible for strategic leadership, with a portfolio of 45+ mixed tenure projects across the development lifecycle, delivering 1,200+ new social housing dwellings. At Hume Dan leads our growth strategy, creating more opportunities for people to prosper.
Stephanie Campbell
Head of Governance, Risk and Legal
BA Arts, BA Law(Hons), GradDip Legal Practice.
Stephanie joined Hume in November 2022 as Senior Manager Legal, Risk and Compliance. She is now part of our executive team as Head of Governance, Risk and Legal. Stephanie is a qualified legal practitioner and governance professional with extensive experience in risk and compliance across the public and private sectors. She provides strategic leadership and oversight of our legal, risk management, internal audit, policy and compliance functions, and is lead advisor on significant legal and governance matters. Stephanie holds a Bachelor of Arts and a Bachelor of Laws with Honours from Macquarie University. She was admitted to practice in the NSW Supreme Court in 2007.
An active community member, Stephanie sits on several boards. She is committed to developing and implementing best practice standards and procedures which promote transparency, accountability and good decision making.
Effie Fox
Head of People and Culture
Bachelor of Commerce degree majoring in Accounting and Economics, a Graduate certificate in Human Resource management and is a Graduate of the Australian Institute of Company Directors.
Effie Fox is a commercially astute HR professional who has held various financial and commercial management positions before changing her career into the HR Profession.
Effie has extensive experience in HR from her experience at Telstra, State Street, Carlson Wagon Lit Travel, Russell Investments, Canon, Samsung and Lifeline Australia. Effie’s achievements span across many HR initiatives including change management, building high performing teams, talent management, Diversity and Inclusion, organisational development, and strategic people-oriented initiatives.
Effie joined Hume in 2024 as Executive of People and Culture and going forward, plans to devote her career to the social and affordable housing sector to positively contribute to increasing housing affordability in Australia. Effie is a passionate advocate for social and affordable housing in Australia is dedicated to improving the lives of individuals and families in need. Effie believes that everyone deserves a safe and stable home and a supportive community to grow and prosper.
Our patron member plays a key role in guiding our governance, providing valuable insights and perspectives to help shape our direction and decisions.
Robert Vine
Dip.Mngmt, Grad Dip. HR, MAICD
Robert Vine has served 15 years on the Hume Board including a two-year spell as Chairman before being appointed again to the Director position in 2012 after a three year break. Robert has been involved in non-profit management since 1972 culminating in retirement as CEO of one of the state’s largest groups of co-operative housing societies.
With tertiary qualifications in management, human resource planning, accounting and financial management, Robert brings to Hume an all-round raft of experience. Still serving on the NSW Government Co-operatives Advisory Board, he is actively involved in the provision of affordable housing.
Hume’s lifetime members, both past and present, have left a lasting legacy of expertise and support, helping to uphold the organisation’s values and contribute to its long-term success.
Larraine Eddy
Larraine was inducted as the first Hume Lifetime Member on October 20, 2021.
Robert Vine
Robert was inducted as a Hume Lifetime Member on November 9, 2021.
Pat Martin OAM
Pat was inducted as a Hume Lifetime Member on November 9, 2021.
Ensures effective, sustainable, and accountable operations while driving continuous improvement by:
Ensuring services and infrastructure are delivered reliably, efficiently, and effectively, meeting the appropriate quality levels for customers and stakeholders
Maintaining Hume’s solvency and ensuring compliance with all legislative, financial, ethical, and contractual obligations
Fostering corporate awareness as a shared responsibility among directors, management, and employees to uphold Hume’s values and objectives
Identifying the resources and operational capabilities needed to implement effective corporate governance processes aligned with best practices
Through these robust mechanisms and a transparent approach to decision-making, the Board instils confidence in current and future stakeholders by governing to the highest standards.
Hume Group CharterAbout us
Hume Community Housing acknowledges Aboriginal Australians as the original custodians and occupants of this land including the Dharawal, Cabrogal, Gadigal, Wonnarua, Worimi, Awabakal peoples and the Darug Nation whose traditional lands Hume Community Housing operates within. We pay our deep respect to the Elders past and present and acknowledge the long standing relationship that the original custodians continue to have with this country and its peoples.
We welcome & include LGBTQ+ people. We create positive change in our local community. We celebrate LGBTQ+ diversity.